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Posts: 122
 Rudy
Topic starter
(@rudy)
Estimable Member
Joined: 1 year ago

That's terrible! Why would it take them so long to deal with the issue?

 


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Posts: 122
 Rudy
Topic starter
(@rudy)
Estimable Member
Joined: 1 year ago

On another similar note, I am waiting to hear from the 'Senior Admin' at WA Site support, as I need to send my domains to WPX.

WA only uses 2 servers, WPX uses 3.

WA site support basically told me to go ahead and use the two, that the third one didn't matter.

What!?

It's been 10 hours since I submitted the request to speak to the Senior Admin.

The problem with this delay is my websites are in limbo.

 

Rudy


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Posts: 107
(@noteboom)
Estimable Member
Joined: 2 years ago

Yes, agree. My situation is that I can have a benefit of some things at the moment, I think so I am in conflict to leave now or next year.
It happened to me too. The site was down (Carlson almost jumped when I was complained the first time! Maybe fair because I thought they were using AI, because of the short of reading what was going on), then came similar messages. 
3-4 days later, it went up, and they let me know that they were changing the system, taking in new things, and it was because of that. Why could they not say it in the beginning?


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Andy
Posts: 286
 Andy
Admin
(@andy)
Member
Joined: 2 years ago

Posted by: @rudy

WA only uses 2 servers, WPX uses 3.

I never had WA add a third one for some of my domains I left at WA, and it worked fine. I don't think it's a big deal, but just my two cents.


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1 Reply
(@ohnoo_not_her)
Joined: 2 years ago

Prominent Member
Posts: 436

Posted by: @andy

Posted by: @rudy

WA only uses 2 servers, WPX uses 3.

I never had WA add a third one for some of my domains I left at WA, and it worked fine. I don't think it's a big deal, but just my two cents.

If I remember correctly, I didn't need the third one either,so I would contact WPX with the 2 and see what happens 🙂

 


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Posts: 122
 Rudy
Topic starter
(@rudy)
Estimable Member
Joined: 1 year ago

I shared with WPX that WA has two to their 3 servers. They didn't say anything about the 2 server addresses being sufficient.

So why use three servers when two are usually the number ?


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3 Replies
(@ohnoo_not_her)
Joined: 2 years ago

Prominent Member
Posts: 436

Posted by: @rudy

I shared with WPX that WA has two to their 3 servers. They didn't say anything about the 2 server addresses being sufficient.

So why use three servers when two are usually the number ?

 

Hi,
This is the answer I got from WA (I don't know if every other host would ask 2 or 3 names)

"

June 07, 2024, 11:12 PM

hello,
I just migrated my site,can you change the nameservers of my domain to the following ones please:

ns1.wpx.net

ns2.wpx.net

ns3.wpx.net

thank you
Lizzy

Recent Replies

1

 

Your write access has been revoked by Admin.

 

 
 
 
5 months ago
 
Hi Lizzy,

Please note that two nameservers are sufficient for pointing domain. You can access your WA dashboard >> websites >> site domains >> your domain >> click on settings >> nameservers >> here you will see the fields to enter the nameservers. You can paste the nameservers and click on save settings button

"
 

 


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(@ohnoo_not_her)
Joined: 2 years ago

Prominent Member
Posts: 436

@rudy Oh wait, this was about the host switch earlier in the year, I'm confused lol, it's been a while:

copy paste of my 'conversation with WA" . It took a while as well before they arranged it, but here you can see that they actually did the three ones for some reason:

Apr 29, 2024, 11:56 PM

Hello,

I have moved hosting and they have 3 nameservers, but the section in SiteDomains only allows for two nameservers, so can you add all three nameservers for me please:

NameServer 1: ns1.wpx.net
NameServer 2: ns2.wpx.net
NameServer 3: ns3.wpx.net

thanks
Lizzy

Recent Replies

6

 
 
 

Your write access has been revoked by Admin.

 

 
 
 
7 months ago
 
Hi Lizzy,

We just wanted to give you an update to this SiteSupport ticket to let you know we are looking into this for you right now. We will respond with more info very soon.

Thanks for your patience!

 

 
 
 
Top 200
6 months ago
 
hello, any news?
 

 
 
 
Top 200
6 months ago
 
Please set the DNS nameservers for my domain
A record's IP: 
NameServer 1: ns1.wpx.net
NameServer 2: ns2.wpx.net
NameServer 3: ns3.wpx.net

thank you

 

 
 
 
6 months ago
 
Hi Lizzy,

We just wanted to give you an update to this SiteSupport ticket to let you know we are looking into this for you right now. We will respond with more info very soon.

Thanks for your patience!

 

 
 
 
6 months ago
 
Hi Lizzy,

We have updated these nameservers for you.

It can take some time for DNS cache to be refreshed, but as these refresh around the globle the new server DNS will take effect.

As for the "A record" request, that is something you can reach out about to your new host as they are now in control of your domains's DNS.

 

 
 
 
Top 200
6 months ago
 
Thanks
 

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(@ohnoo_not_her)
Joined: 2 years ago

Prominent Member
Posts: 436

@rudy 
And then there was 1 year ago, for another one of my sites: there they agreed for 3 as well, you just need to be persistent and ask every day until they do, it's a huge hasttle, I know!

"

Aug 22, 2023, 02:50 PM

Hello,
I have THREE Nameservers to add, can you do this for me please?

" update your domain name servers or A records with:

A record's IP: 
NameServer 1: ns1.wpx.net
NameServer 2: ns2.wpx.net
NameServer 3: ns3.wpx.net
"
thanks,
Lizzy

Recent Replies

5

 
 
 

Your write access has been revoked by Admin.

 

 
 
 
1 year ago
 
Hi Lizzy,

Do you mean that you want to point your domain DNS nameservers to third-party hosting service?

 

 
 
 
Top 200
1 year ago
 
hello,
I have used transferred hosting, so yes please
 

 
 
 
Top 200
1 year ago
 
Yes, I have transferred my hosting from WA to WPX today. WPX uses three nameservers, however, SiteDomains only gives access to two. I understand that you have done this for other members (who I have spoken to).thank you!
 

 
 
 
Top 200
1 year ago
 
hello, can you do this for me please or not? thanks
 

 
 
 
1 year ago
 
Hi Lizzy,

As per your request, we have set the DNS nameservers for your domain. Please allow 6-7 hours for the DNS propagation.


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